Privacy Policy
www.nicemail.com (the “Site”) is owned and operated by Emma Lemon (nicemail®).
Emma Lemon is the data controller and can be contacted at:
Email: hello@nicemail.com
Address: 71–75 Shelton Street, London, WC2H 9JQ
1. Purpose of This Policy
This Privacy Policy explains:
- What personal data we collect
- How we use your data
- Who we share it with
- Your rights under UK GDPR
This Privacy Policy applies in addition to our Terms and Conditions.
2. Legal Framework
We comply with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- We are not required to appoint a Data Protection Officer under Article 37 UK GDPR.
3. Personal Data We Collect
We collect only the data necessary to operate our business and respond to enquiries.
3.1 Information You Provide
When you:
- Submit a contact form
- Book a discovery call
- Enquire about services
- Enter into a contract
We may collect:
- Full name
- Email address
- Phone number
- Company name
- Billing address (if required)
- Payment information (processed via secure third-party providers)
3.2 Automatically Collected Data
When you visit the Site, we may collect limited technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- This information is collected via cookies where applicable (see our Cookie Policy).
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Consent – when you submit a form or opt into communication
- Contract – when processing is necessary to deliver agreed services
- Legal obligation – where required for tax or accounting purposes
- Legitimate interests – to operate and improve our business, provided your rights do not override those interests
5. How We Use Your Data
We use your data to:
- Respond to enquiries
- Provide agreed services
- Manage projects and communication
- Issue invoices and process payments
- Maintain business records
- Improve our website performance
We do not sell personal data.
6. Who We Share Data With
We only share data when necessary to operate our business. This may include:
- Secure payment processors
- Booking or scheduling platforms
- Email or communication platforms
- Accountants or legal advisers
- Website analytics providers
All third parties are expected to comply with data protection laws.
We may disclose data if required by law or to protect our legal rights.
7. Data Retention
We retain personal data only for as long as necessary to:
- Deliver services
- Fulfil contractual obligations
- Comply with legal or tax requirements
When data is no longer required, it is securely deleted.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- HTTPS encryption
- Secure password practices
- Restricted access to data
- Use of reputable, secure third-party providers
While we take reasonable precautions, no internet transmission can be guaranteed 100% secure.
9. Your Rights Under UK GDPR
You have the right to:
- Be informed
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict processing
- Data portability
- Object to processing
To exercise your rights, contact: hello@nicemail.com
10. Children
We do not knowingly collect personal data from individuals under 16 years of age.
If such data is identified, it will be deleted promptly.
11. Complaints
If you have concerns about how we handle your data, please contact us first at:
hello@nicemail.com
If you remain unsatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes.
The Effective Date will be updated accordingly.